Thank you for submitting a service call via email. We apologize that your machine is not fully functional at the moment. As soon as we receive your service call, we'll work to ensure your device is fully functional as soon as possible. Please email us at dispatch@tereckoffice.com, and we'll contact you shortly with an estimate of when to expect a service tech. Please include a brief description of the problem, your contact information (Name, Email, Company Name, and Phone Number), as well as the Tereck ID # and/or the serial and model numbers of the machine. Tereck ID #'s are found on a blue or white sticker on the front of the machine. Thank you for choosing Tereck.